Operations & Organizational Effectiveness

• Process Mapping and Analysis
• Customer Service Improvement Plans
• Service Audits
• Cultural Assessments
• Focus Groups, Workshops & Team Building
• Employee and Customer Surveys
• Organization Structure and Analysis
• Organizational Analysis and Recommendations
• Field Visits (Client, Customer, Partner, Internal)
• Customer Acquisition Process Mapping & Analysis
• Organizational Structure and Job Descriptions
• Balanced Scorecards
• Operations Reporting
• Sales Force Improvement Assessments and Plans
• Operations Reviews & Improvements Plans

Process Analysis, Mapping & Improvement

The processes within a growing company need to change to meet the demands of a growing workload and the constraints of a limited staff. We are not biased by how things were done in the past. We'll focus on what is going to work in the future. Analysis of your processes and corrective action plans will get rid of unnecessary waste. Formalization of new systems and procedures that are appropriate, efficient and effective can make significant improvements in your goals.

Cultural Assessments

We can employ a variety of techniques including surveys, focus groups and interviews to assess your organizational culture. We can determine based on where your organization is in its lifecycle and development what the strengths and weaknesses are with respect to the type of organization you have. Then, we can recommend actions, if needed, to move to a more optimum culture that is better aligned with your mission.